FAQs
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What makes Unveiled hats different from other faith based brands?
Our hats are custom-made with high-quality materials, designed to display our faith everyday in a stylish, purposeful way. Each hat reflects a heavenly download captured from our hearts and is crafted with care—to make a statement, start a conversation or to be a reminder to one’s self. We don’t want to just be another “Christian” brand, we want to lead people back to Jesus!
What is the shipping time for orders?
Currently, we operate on a pre-sale model, meaning our hats are manufactured after purchase. Our standard turnaround time is 3-4 weeks from the order date before shipping. We do our best to complete orders as soon as possible and will notify you once your hat is on its way.
What is presale, and how does it work?
A presale is an event where you order a product before its available for immediate shipment. In our case, upon receiving your order, your hat/s will be ordered through our manufacturer. By placing a presale order, you're reserving your hat in advance, and we'll ship it to you once it's ready.
Do you offer international shipping?
Currently, we only offer shipping within the United States and its territories. We’re working on expanding, so be sure to stay tuned for updates!
How do I care for my Unveiled hat?
To ensure the longevity of your hat, we recommend spot cleaning with a mild detergent and warm water. Avoid soaking the hat or putting it in the washing machine, as this can affect the fabric and shape.
What sizes do your hats come in?
Our hats typically come in (OSFA) One Size Fits All, with a buckle or snapback closure to ensure a comfortable fit. Check each product page for specific sizing information.
Do you offer refunds or exchanges?
Yes, we offer a 30-day return policy for hats that are unused and in original condition. If you are not completely satisfied with your purchase, please reach out to our customer service team at contact@officialunveiled.com, and we'll help you with the process.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking details so you can monitor the progress of your package. If you have any issues with tracking, feel free to contact us directly at contact@officialunveiled.com.
How can I stay updated on new products or promotions?
To stay in the loop on new hat designs, collections, and special offers, you can sign up for our newsletter at the bottom of our website or follow us on social media @official.unveiled
Is Unveiled a Veteran owned and operated business?
Yes, both Sergio and Araceli served in the United States Army with a combined 16 years of service and 3 deployments. Unveiled is currently 100% Veteran owned and operated.
Do you offer a military or first responder discount?
As veterans ourselves, we truly appreciate the service and sacrifice of our military, veterans, law enforcement, and first responders. While we do not currently offer a discount due to verification processing, we are actively working on setting one up and hope to have it available soon. Stay tuned for updates!